At CODERE, we provide world class after Sales Services in metal heat treatment, combining comprehensive customer support with metallurgical expertise.
Our mission is to increase customer satisfaction, maximize the performance of the equipment and extend useful life.
Hotline support
Hotline support
Our technicians and metallurgists are available 7 days a week, providing rapid responses to ensure uninterrupted production and immediate technical assistance.
Remote supervision and regulation
HTView, built on Siemens automation technologies, offers full supervision capabilities for Codere and third-party installations.
It enables:
- Production planning and plant monitoring
- Process-value analysis and event/message management
- Energy management and user-access control
- Electrical diagram visualization
- Secure remote assistance
- Automated data transfer to your ERP system
Preventive maintenance
Periodic inspection (status check)
Our specialists conduct a detailed inspection based on a standardized checklist. A full status report is provided with recommended actions for maintaining optimal system performance.
Preventive maintenance
Regular preventive maintenance reduces the risk of breakdowns and costly downtime. Interventions are performed under an annual maintenance contract and follow rigorous inspection protocols.
Corrective maintenance
When included in the service agreement, clients benefit from immediate corrective actions during preventive visits. Preferential rates apply for repairs outside the contractual scope.
Training and metallurgical consulting
Our engineers and metallurgists provide training and technical guidance to improve your processes, covering:
- Metallurgy & heat treatments
- Equipment and software use
- Maintenance and best loading practices
- New materials & measurement techniques
- Heat treatment trials on sample parts
Furnace temperature uniformity survey
We perform full thermal mapping of your equipment with detailed reporting. Measurements and adjustments follow AMS, CQI-9, and Nadcap requirements to ensure audit readiness and process compliance.
Retrofit and upgrades
We supply a complete range of spare parts, including:
- Components for Codere installations
- Loading accessories (baskets, grids, columns)
- Measuring instruments
- Parts for other manufacturers: heating elements, chambers, thermocouples, oxygen probes, etc.
Spare parts
We supply a complete range of spare parts, including:
- Components for Codere installations
- Loading accessories (baskets, grids, columns)
- Measuring instruments
- Parts for other manufacturers: heating elements, chambers, thermocouples, oxygen probes, etc.
Why choose Codere Customer Service?
Codere’s customer service ensures reliability, performance and traceability throughout the full lifecycle of your investment. Professional supervision, certified methodologies and fast response times, safeguard excellence in every heat treatment cycle.
